Northampton, United Kingdom
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Service Desk / Network Operations / Infrastructure support
Exciting and growing company are looking for an IT Manager based in Northampton.
You will work within a small highly skilled IT team with the main responsibility to provide service desk management (ITIL/ITSM), and team leadership.
You will have a wide scope of general IT infrastructure skills and experience in the pursuit of delivering a high standard of work to both the user communities and change projects.
This is a very hands on leadership role and you will be responsible for management of their service desk, to assign tickets and monitor ticket priorities, managing escalations & SLA breaches and identify problems (ITIL principle) and provide permanent solutions. develop BAU processes within service desk application and promote a strong work ethic within the IT support team through motivation and leadership
This role is ideal for someone who has come through a technical support career progressing to Service Desk Manager or a hands-on IT Manager who is looking to develop their career with an ambitious growing company. You will need to demonstrate strong experience in managing an IT service desk, using ITIL/ITSM principles and proven leadership skills in motivating and supporting a team under strict SLAs
Strong technical knowledge including telephony, supporting 1st to 3rd line engineers’ escalations with a proven ability to continually improve processes and procedures across the existing IT estate. All round knowledge or services desk management information and prove delivery against SLA’s Good broad technical experience in network concepts, security and operations, infra=structure and telephony.
Salary will be around £45,000 with additional benefits